Refund & Cancellation Policy

Annual subscription refunds

The ₹10,000 annual subscription is non-refundable after successful activation, except for duplicate or erroneous charges, or where a refund is required by applicable law.

Successful activation means that paid annual access has been enabled and made available to your registered KINOLVE account. A payment receipt alone does not establish successful activation.

This policy preserves all rights and remedies that cannot be excluded under applicable law.

Exceptions and payment issues

• Duplicate charges for the same subscription.
• Erroneous charges, such as an incorrect amount or a charge made in error.
• Refunds required by applicable law.

If a payment is taken but annual access is not successfully activated, contact support for investigation and resolution. The non-refundable-after-activation rule does not treat a failed activation as a successful one.

Cancellation and stopping use

You may stop using KINOLVE at any time. After successful activation, cancellation, non-use or stopping partway through the annual term does not entitle you to a full or proportionate refund, except in the circumstances stated above.

Automatic renewal is not enabled in the current service. No recurring payment mandate or cancellation facility is active in this private build.

Deleting an assessment is separate from cancelling a subscription. You can remove an assessment's active stored data once processing has finished. See the Privacy Policy for deletion and provider-retention limits.

How to raise a refund or cancellation request

Use the support details on Contact Us. Include your registered email address, transaction reference, payment date, amount and the reason for your request. Requests will be reviewed against the exceptions above and applicable law. Do not send passwords, one-time passwords, PINs or full card details.

For refund or cancellation enquiries, email freetibetsvdp91@gmail.com. Approved refunds are returned through the payment provider to the original payment method. Support will provide the refund reference and available provider status; bank processing can take additional time.

Assessment purchase issues

A completed review may appropriately report insufficient evidence or no meaningful deficit. A provider failure does not consume another assessment charge: resume the same paid assessment. Contact support about duplicate charges, a paid assessment that cannot be delivered, an incorrect amount or refunds required by law. Each retest is a separate assessment; saved records remain viewable after subscription expiry.

Current payment availability

KINOLVE remains private and live purchases are disabled. Cashfree sandbox checkout is for authorised testing only.